tech2 News StaffMay 26, 2021 19:28:04 IST
In February, the Ministry of Electronics and Information Technology (MeitY) issued new guidelines for social media intermediaries and OTT platforms, which come into effect from Wednesday, 26 May. Among other things, the guidelines require all OTT and social media platforms to have a grievance redressal mechanism and name a grievance officer, who must register a grievance within 24 hours and redress it in 15 days.
While Twitter, Facebook, and Instagram are yet to comply with the new guidelines, WhatsApp had appointed a grievance officer in India in 2018. Here’s how you can reach out to the WhatsApp grievance officer and register a complaint:
As per new guidelines, social media platforms need to have a grievance redressal mechanism and a grievance officer, who must register a grievance within 24 hours and redress it in 15 days. Image: Tech2/Priya Singh
How to get in touch with the WhatsApp grievance officer
1. Open WhatsApp and head to Settings > Help > Contact Us.
2. You can write an email on o register complaints via email, you can send a mail to grievance_officer_wa@support.whatsapp.com and do attach an electronic signature. If you’re contacting us about a specific account, please include your phone number in full international format, including the country code.
3. You can opt to post on:
Ashish Chandra
Attention: Grievance Officer
Post Box No. 56
Road No. 1, Banjara Hills
Hyderabad – 500 034
Telangana, India
Although Facebook, Twitter and Instagram are yet to appoint their grievance officer in India as per the new guidelines, you can still reach out to them in case you need to file a complaint. Here’s how you can do it:
How to reach out to the Twitter grievance officer
1. You can visit the Twitter grievance officer website and click on the support form to file the complaint according to your issues like login issues, impersonation, deactivated account, hacked account, suspended or locked account and so on.
2. You can email your issue on grievance-officer-in@twitter.com
3. You can write to the officer at the following address:
Twitter, Inc.
c/o Jeremy Kessel
1355 Market St #900
San Francisco, California 94103
United States
How to reach out to the Facebook grievance officer
1. You can fill up this form on Facebook’s website and attach your electronic signature
2. You can post by including “ATTENTION: Grievance Officer” on the following address:
Julie Duvall
Facebook Inc
ATTENTION — GRIEVANCE OFFICER
1 Hacker Way
Menlo Park, CA 94025
USA
svc-GO-India@fb.com
3. You can also get in touch with Facebook in India via post at:
216, Okhla Industrial Estate, Phase III
New Delhi – 110020
How to get in touch with the Instagram grievance officer
1. You can fill up the contact form to report your issue
2. You can write to the officer at:
Julie Duvall
Facebook Inc
ATTENTION — GRIEVANCE OFFICER
1 Hacker Way
Menlo Park, CA 94025
USA
