Cloud-based communication solutions provider Ozonetel has announced its acquisition of CloudConnect Communications, a leading provider of mobile-first digital UCaaS solutions, and a Department of Telecommunications (DoT) licensed virtual network operator (VNO).
Ozonetel is an industry-leading provider of unified customer experience intelligence platform (oneCXi) that helps enterprises engage, convert, and retain customers, at scale. It CX platform combines the capabilities of contact centre, communication APIs, customer engagement, and workforce management, to help businesses meet their customer communication goals. This acquisition will help Ozonetel to capitalise on the growing global UCaaS market, valued at over $50 billion.
Atul Sharma, Founder and CEO of Ozonetel, said this acquisition strengthens the company’s oneCXi platform to provide scalable, secure, and reliable communication solutions for companies across industries. “The addition of UCaaS capabilities to our unified suite of CCaaS, CPaaS, CX and AI solutions will empower enterprises to take 360-degree control of their business communications. We welcome Team CloudConnect to Ozonetel, as we solve the most pressing employee and customer experience challenges of enterprises, and set new benchmarks, together,” he said.
CloudConnect’s TRAI and DoT-compliant UCaaS solutions, now a part of Ozonetel’s oneCXi platform, create a powerful suite of tools that addresses the evolving communication needs of modern businesses. This acquisition enables Ozonetel to offer end-to-end solutions, seamlessly integrating workplace communication, collaboration, customer engagement, and experience management.
The rise of mobile technology has disrupted traditional Private Branch Exchange (PBX) systems, leaving the workforce to grapple with frequent interruptions and inefficient communication. The integrated offering will streamline workplace communication. With official extensions integrated into mobile apps, employees can maintain focus, while executives can manage calls more efficiently, boosting organisational productivity.
The addition of UCaaS capabilities to the oneCXI platform also significantly improves customer experience by ensuring that customer calls are routed to the right employees at the right time, even outside office hours. This blend of mobile convenience and traditional system reliability empowers businesses to maintain control over communications while elevating the experience of their customers.
Shalil Gupta, Managing Director (Global Growth) at Ozonetel, said, “The Voice of Employees is a key component of our oneCXi framework. With this acquisition, we’re ready to help enterprises take a holistic approach to employee and customer experience. It will not only redefine workplace communication but will further elevate the experience of customers, turning every conversation employees have with customers into a growth engine for businesses.”
Raman Singh, Co-founder and CEO, CloudConnect, said the company was proud to be a part of this exciting journey to serve an expanding customer base with enhanced technology platforms and DoT-compliant solutions. “Our combined expertise will set new benchmarks in the CX industry, create new opportunities, and allow us to deliver robust, scalable, and innovative solutions that meet the highest regulatory standards. We remain committed to driving growth, innovation, and value for our customers as we embark on this exciting new chapter.”
