Food delivery operations, dine-in, quick commerce services, and even some ride-hailing apps were partly disrupted on account of heavy downpours in the city.
Cloud Kitchen platform FreshMenu’s operations in Bengaluru witnessed 30% de-growth today, according to Founder Rashmi Daga.
Dine-in options also saw muted foot traffic, with business being down as much as 50% during the day, PC Rao, President of Bangalore Hotel Association, told YourStory.
“While our operations were temporarily affected due to rains, we are trying our best to be serviceable at this time,” a Zomato spokesperson said.
Major quick commerce platforms including Swiggy’s Instamart, Zepto, and Blinkit saw their services partially disrupted in some pin codes. Platforms operated with heavy rain surge prices, higher minimum order requirements, and with fewer SKUs in some areas.
“While our operations were temporarily affected in some areas due to rains, our teams on the ground are trying to be operational for our customers,” a Blinkit spokesperson said.
“Our delivery partners are equipped with raincoats to navigate the weather. As soon as our delivery partners update us about affected routes, we immediately blacklist those temporarily. Also, our proprietary weather stations actively communicate weather forecasts that help us and our delivery partners plan better,” noted the Blinkit spokesperson.
Flipkart Minutes, Flipkart’s quick commerce arm, was operational with business as usual, according to people familiar with the matter. Its services are currently only available in select pin codes of Bengaluru.
“Weather has not been kind at Chennai and Bengaluru since yesterday but our last mile is unstoppable,” noted Vikas Sharma, COO at Zepto, in a LinkedIn post.
“While certain areas in Bengaluru and Chennai were temporarily unserviceable due to heavy rains, we remain committed to serving our users. Our teams are equipped with enhanced safety gear, and we’re taking all necessary precautions to ensure safe and efficient deliveries during this time,” he said in a statement
Swiggy declined to comment on the story.
Yulu, which offers its e-scooters to delivery partners completing orders in a small radius, did not see any material damage to its operation centres and vehicle routes, however, some routes were blocked, people familiar with the matter told YouStory.
Since the downpour was more spread out throughout the day and there was an existing forecast, centres were prepared for heavy rains, cited the person.
However, there are concerns for delivery partners working during heavy rains. Delivery partners are offered earnings incentives by hyperlocal platforms to keep working during heavy rains, flagged Shaik Salauddin, the National General Secretary and co-founder of the Indian Federation of App-based Transport Workers.
