The Ministry of Heavy Industries (MHI) has directed the Automotive Research Association of India (ARAI) to provide detailed inputs regarding consumer complaints against Ola Electric.
Ola Electric is a beneficiary of the FAME II and PM E-DRIVE schemes, and its eligibility certificate has been provided by ARAI, a certification and testing agency under the administrative control of the Ministry.
On October 7, the Central Consumer Protection Authority issued a show cause notice to Ola Electric for alleged violation of consumer rights, misleading advertisement, and unfair trade practices.
As per FAME II and PM E-DRIVE schemes, original equipment manufacturers (OEMs) are required to maintain service centres to address customer issues. Further, a warranty is also provided under these two schemes by all OEMs, including Ola Electric.
The authority has provided a timeline of 15 days for the company to respond to the show cause notice, the filing said.
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