Selecting the best autodialer can be quite a daunting task. Business owners should find out more about which autodialer software best fits their businesses and what they should focus on when looking for one.
With numerous choices and new products out in the market every day, it can be tricky to pick an autodialer. Talked about here are some key points that business owners should consider when it comes to autodialers.
While the telephone was invented more than a hundred years ago, autodialers have come into the picture much recently particularly in the early 1940s. In the 2020s, the telemarketing business continues to be one of the most efficient networks to generate more leads and reach more customers and undeniably autodialers have paid a crucial role.
For telesales businesses or businesses whose processes involve cold calling to achieve overall sales, having a decent autodialer is pretty much expected. Thus, businesses like these, or any for that matter should consider options properly.
Types of Autodialer
As technology advances, so does autodialer software. Modern autodialers serve more than just automating initializing calls. These automatic dialers can now be programmed to place voice mails, broadcast e-mails or text messages to a host of contacts in seconds, schedule, and more functionalities.
Presently, autodialers are available in several kinds in the market. Here is an overview of some of their differences and features.
- The Predictive Autodialer
A predictive autodialer dials a lengthy list of contact numbers automatically in a sequential manner. It makes use of complex algorithms to exponentially lessen the downtime spent by agents. When the autodialer system perceives a connection, it then patches the call to a live agent. It is a great solution for outbound call centers that have high traffic even with their many agents and those that deal with calling campaigns at the same time.
- The Preview Autodialer
As its name may suggest, this kind of auto dialing system allows the live agents to view the brief information of prospect clients before dialing the call. This autodialer creates a good venue for inside sales agents to get a breather and prepare their scripts to have a more productive call or convo with a campaign’s prospect.
- The Progressive Autodialer
Another kind of dialer, the progressive autodialer dials and patches calls only when a live call agent prompts that they can handle the call. Progressive dialers then make fewer calls compared to the first type of autodialer mentioned – the progressive dialer. Progressive autodialers though help call centers boost compliance to dialer laws by decreasing the call abandon rate at the same time by boosting call agent availability.
Tips on Choosing an Autodialer
Here we go further and find out how businesses can make a more intelligent decision in choosing an autodialer and be confident about their choice.
- List All Features the Business Needs from an Autodialer
It is rather a breezy life when individuals know exactly what they want out of it. In the business world as well, easier decisions come from being decisive and in the knowledge of what is needed for it to work. Management can first document current problems within the organization and how securing an autodialer will resolve those problems.
Also, making a list of the high-priority autodialer features that it should have for the business or company. It may at first seem time-consuming but once this task is completed, the Management can gain a thorough understanding of what the picture of the right autodialer will suit the business. The company can also now point out the detailed features of an autodialer that fits their needs exactly.
It would also be helpful to obtain data internally within the business organization of these following guides:
- How big the organization is
- How large its client base is
- What the nature of the majority of their calls are
- What the budget will be
- Does the autodialer software need to have a CRM
- Is there an existing CRM that only needs integrating to
Once a list of the autodialer features that are required has been established, the next step would be to look for autodialer software that fits the business requirements. Primarily, this step can be done over the internet.
- Do Autodialer Research on Search Engine and Software Comparison Websites
The internet can provide businesses with a well of endless information. For most, Google is the main stop when out to look for something – the autodialer not an exemption. Tons of sites will pop up on the search results. Someone assigned to the company needs to take a good look at the pages and pick one that stands out among the rest.
Explore not only those that are the most well-known and reputable companies. Read reviews also from a real client base. The next step would be to check out software comparison websites. In these comparison websites, the most popular and established autodialer software companies are displayed, and those that have the best performance and verified customer reviews. It must be remembered though that as every individual is unique, so are businesses. Thus, every experience may be different for the same autodialer software.
- Shortlist Autodialer Software Sellers
Having identified the most prominent contenders in the autodialer market for the business, these vendors must now be shortlisted. Five to 10 options can be the start and gradually narrowed down as the most impressive ones are given the focus on. Make sure to reach out to and ask all pertinent questions that the business has including a product presentation from all the autodialer companies chosen. Do not leave out listing both pros and cons of every autodialer software and compare accordingly.
- Test All-Out
Make sure to look beyond all the special features, exclusive offers, and other plusses that may just look great at the start. See if the autodialer company provides great solutions for the business.
A lot of autodialer software companies offer free trials on their sites. It could sometimes mean prospect clients are given 1 to 2 weeks to fully test the software and determine its user-friendliness, practicality, and how serviceable the product is. Also, test their customer support by preparing questions to try to ask their customer service channels. Reach them through all available lines and accounts. They should be able to provide detailed and accurate answers if they were real experts in autodialer software.
- Prepare Fallback Options
Businesses are advised to have at least one backup so that if the primary autodialer system malfunctions or something worse happens, transition to new software will come easier.
For businesses, ushering new technology into the business can make or break it. There is no one “perfect” autodialer software solution. The trial-and-error method may well still be the process some businesses undergo to find that one special autodialer software that will return to the company the best value.
