Blog

AI-skilled talent and workforce can transform Global Capability Centers (GCCs) into agile, innovative and transformative hubs. By enhancing productivity, enabling personalised learning, and optimising talent management, AI can help GCCs adapt to evolving global demands, ensuring sustainable growth and competitive advantage.

In today’s globalised economy, GCCs have emerged as pivotal components of multinational corporations. Strategically located, GCCs can handle a spectrum of essential business functions—from IT and finance to human resources and customer service. As the business environment grows more complex, the demand for next-generation workforce solutions within GCCs is escalating.

Traditional methods are no longer sufficient to meet the dynamic needs of today’s workforce. Next-gen solutions, powered by AI and advanced analytics, offer tailored learning experiences, real-time feedback, and seamless integration with existing systems. These innovations enhance employee engagement, boost productivity and ensure that GCCs remain agile and responsive. 

AI has the potential to reshape workforce productivity and engagement in ways that go beyond simple automation—especially for GCCs. One innovative application is the use of AI to create dynamic, data-driven employee experience. By providing, real-time feedback, allowing employees to immediately understand their strengths and areas for improvement.

This continuous feedback loop not only helps employees stay motivated but also enables them to apply new knowledge and skills more effectively in their daily tasks. For GCCs, where large-scale training and upskilling are critical, this feature ensures that employees remain competent and confident in their roles.

A data-driven approach allows L&D managers to refine training programs continually, making them more effective and aligned with organizational goals. For GCCs, this means better resource allocation and more targeted training interventions, leading to higher overall productivity and engagement. GCCs play a vital role in delivering business functions efficiently for multinational corporations. However, traditional talent management approaches are no longer sufficient to meet the dynamic needs of GCCs. It’s time to explore innovative AI-led strategies that not only attract top talent but also foster an environment of continuous growth and excellence.

• Strategic talent acquisition: Instead of merely filling positions, GCCs should focus on strategic talent acquisition. This involves identifying future skill requirements and proactively sourcing candidates with those capabilities. Leveraging AI and machine learning can predict future skill needs based on industry trends, ensuring a forward-thinking recruitment strategy.
• Holistic employee development: Beyond technical skills, holistic development programs that emphasise emotional intelligence, adaptability, and innovative thinking are essential. These programs can be designed using AI insights into individual learning preferences and career aspirations, making them more engaging and effective.
• Microlearning and just-in-time training: Implement microlearning modules that employees can access on-demand, providing them with the precise skills they need at the moment of need. This approach is particularly effective for rapidly evolving fields like technology and digital marketing.
• Peer-to-Peer learning platforms: Foster a culture of knowledge sharing by implementing peer-to-peer learning platforms. These platforms enable employees to learn from each other’s experiences and expertise, creating a dynamic and collaborative learning environment.
• Skill Mapping and predictive analytics: Use predictive analytics to create a detailed skill map of your workforce. This map can identify not only current gaps but also future skill requirements, allowing for preemptive upskilling initiatives.

GCCs can gather comprehensive data from frontline employees and partners. These insights, captured through customisable forms and real-time reporting, enable the centre’s leadership to make data-driven decisions that enhance overall business operations and strategy. GCCs are the backbone of multinational corporations, and their success hinges on innovative talent management and workforce optimisation strategies.

By embracing AI-driven solutions, fostering a culture of continuous and holistic learning, and proactively addressing knowledge gaps, GCCs can not only enhance productivity but also ensure long-term sustainability and growth. It’s time to move beyond conventional approaches and adopt cutting-edge strategies that truly add value and set GCCs apart in the competitive global landscape.

Sameer Dhanrajani, CEO of AIQRATE and 3AI