Before Twilio had a market cap approaching $56 billion and more than 200,000 customers, the cloud-communications platform developed a secret sauce to fuel its growth: a developer-focused model that dispensed…
Career-minded individuals have been flocking to big cities for years. With so many growing industries that base their operations in urban areas, there are more opportunities than ever for these…
When a customer visits your storefront, they expect a simple, understandable experience. If you present them with meandering aisles and confusing signage, they will quickly become frustrated—and frustration is the…
It seems like everyone these days is talking about customer experience – and for good reason! Customer experience is rapidly becoming one of the most crucial parts of any business…
It’s hard to forget those moments where you had a truly exceptional customer experience. Whether over the phone, online or in-person, we’ve all seen first-hand the value of customer service…
No matter what slice of the mobility market you’ve claimed as your own — AVs, EVs, data mining, AI, dockless scooters, robotics or the batteries that will charge and change…
Mike Ghaffary Contributor Mike Ghaffary is a general partner at Canvas Ventures, where he invests in innovation for consumers and software. Previously, he was a partner at Social Capital, co-founder…
Adam LaGreca is the founder of 10KMedia and previously led communications for DigitalOcean, Datadog and Gremlin. More posts by this contributor Dear Google, the future is fewer people writing code…
These 11 startups were shortlisted from 1,715 applications100X.VC has to date invested in 50 startupsThe firm has also launched an initiative to educate startup founders in the art of raising…
Despite posing massive entry barriers, India’s banking and financial services industry is perhaps the ideal sector for technology disruption. Age-old banking behemoths have been slow to embrace technology or fully…